Live chat is one of the biggest innovations when it comes to online customer service. It’s also one of the easiest things to implement. That’s why so many people have implemented live chat on their website. Chances are though if you are reading this, you still haven’t pulled the trigger. Maybe you think it’s not right for you and your massage business. Well, let’s take a look at live chat for massage companies and why it can benefit you.
As we as a society continue to expect instant gratification in life, everything we do has to be adjusted accordingly. That includes the way we go about practicing customer service. People don’t want to deal with call centers any more and they don’t want to wait for a response to an email either. So, what do they want? Well, they want live chat. They want to be able to talk to someone instantly without having to stop what they are doing. That’s exactly what live chat allows for. People can talk to you using a convenient and easy instant-messenger style chat that is found on your website.
People are more likely to do business with people that they trust. That’s just a fact. Live chat can be a great way to build that trust with your current and hopefully future customers. Since live chat is laid back and more personable, you can have a one-on-one conversation that allows you to learn more about people. This will not only allow you to build up a trust with your customer base, you can also take the information you learn from people and use that in your marketing efforts. Plus, if they trust you they are more likely to refer you to friends and family.
If you are still questioning if live chat is right for you, let us help you make that decision. Contact us today to learn more about our live chat services and to start your 30-day free trial.
