Have you gone on a website and noticed there is a feature where you can talk to someone associated with that website? Well, that’s live chat. Live chat is a great way to give your customers a way to talk to a customer service representative without them having to deal with calling someone or wait to get a response from a form or email. Not sure entirely how it works? Well, here is a little primer on how the live chat support tool works.
Assuming you have already signed up for the service and set up an account, there are two main ways to access it. The first way is by You can logging into your LiveChat using my.livechatinc.com. You can also install a desktop app for Windows or Mac where you can access it from. The other option is via an app for your smartphone from the App Store or Google Play.
If you are someone who isn’t able to have live chat running around the clock, the status section might just become your best friend. Your status is what allows you to either accept or not accept chats. “Accepting chats” allows new chats to come in, while “don’t accept chats” means you won’t get any new chats but you can still talk in your existing chats.
One important thing to consider with live chat is how much time you can dedicate to it. If you don’t have the time, or manpower, to successfully run it, consider an outsourcing service like us at Digital LeadSource. We will run your live chat for you, giving you more time to focus on running your business. Contact us today to learn more and to start your 30-day free trial.
