Chances are if you have purchased something from a website lately, you have at least indirectly come in contact with some sort of customer service live chat feature. Live chat has become increasingly popular and the go-to option for customer service these days, bypassing the phone and email. If you have a website where you offer a product or a service and aren’t using live chat you could be losing business. Let’s take a look at how a managed live chat service can affect your business.
Have you ever found yourself on a website, and for whatever reason you have abandoned your shopping cart? In how many of those instances would you have continued with the purchase if you had an easy and convenient customer service option available? Well, with live chat you can provide exactly that. Not only has live chat been proven to increase sales with people who are looking for help, it can also increase sales by being able to be used as a way to upsell.
Live chat improves the overall customer service experience significantly. Real-time responses get questions, concerns, and other issues taken care of significantly faster than phone or email. By resolving problems quickly, you will create a trusting relationship with happy customers. This will ultimately lead to not just repeat business but new business from great reviews via word of mouth.
Live chat can be the difference between closing a sale and a potential customer going somewhere else. If you are worried that you don’t have the time to dedicate to running live chat, we can do that for you! At Digital LeadSource we will run your live chat for you, giving you more time to focus on running your business. Contact us today to learn more and to start your 30-day free trial.
