One of the big reasons that people don’t incorporate live chat into their website is because they don’t have the time or the staff to properly support the service. In several situations, website owners just don’t have the ability to hire or allocate staff to running live chat. Luckily, in those situations, there are managed live chat services that are available. Let’s take a look at what managed live chat services do and some of the advantages.

What is Managed Live Chat?

You have probably seen live chat. If you haven’t found yourself on a website that has it, you have seen or heard about it somewhere online. When it comes to live chat, there are two main ways you can run it. You can either run it yourself or with your owns staff, or you can use a managed live chat service. With managed live chat services, you can focus on running your business while a dedicated live chat agent or agents run your live chat service for you. No training or scheduling on your end. That is all handled through the live chat service.

Why Should I Use a Managed Live Chat Service?

We touched briefly on a few of the benefits above, but here are some additional ones:

• Someone is always available, allowing for fast response time
• They are trained in live chat, meaning no need to worry about training time
• Ability to build a personal relationship with your clients
• Increased sales
• Ability to build a database for marketing efforts

Where Can I Find Managed Live Chat Services?

At Digital LeadSource we are an industry leader when it comes to managing your live chat. We will handle your live chat for you, leaving you more time to focus on what’s important to you and that’s running your business. Contact us today to learn more and to start your 30-day free trial.